Refund and Return Policy

Returns and Cancellations

We wish to offer you a seamless shopping experience here at Mohit Craft Corp. We are a small business, and majority of our products are handcrafted/handwoven goods that are often one-of-a-kind. As such, we currently offer returns and cancellations only in specific situations:

1. Returns:
  • Incorrect product: if you receive the wrong product in your order, please reach out to us at return@mohitcraft.com within 48 hours of receiving the item.
    1. Product must remain in unused condition and retain all original tags and packaging
    2. In your email, please note your name, email, and order number.
    3.  Once we receive your item, we will inspect it and notify you that we have received your returned item and the status of your refund.
    4. If your return is approved, we will initiate a refund to your credit card (or original method of payment).
    5. We aim to process all return requests within 7 business days, and we will follow up with you regarding next steps!
    6. You can receive your refund in two ways:
      • Full refund via original method of payment
      • Full refund + 10% in store credit to be used towards a future purchase

 

  • Damaged product: if your order arrives and appears damaged and/or tampered with, please reach out to us at return@mohitcraft.com within 48 hours of receiving your order with pictures of your package. Please do not open the package!
    • Product must remain in unused condition and retain all original tags and packaging. If the product exhibits signs of use and wear, it will automatically be deemed ineligible for return.
      • With handwoven fabrics, small discrepancies are common and part of the charm and beauty of such works! If you have questions about your pieces, please reach out at return@mohitcraft.com
      • If you have noted damage after opening the packaging of a product, please refrain from further handling and reach out to us immediately!
      • In your email, please note your name, email, and order number.
      • Once we receive your item, we will inspect it and notify you that we have received your returned item and the status of your refund.
      • If your return is approved, we will initiate a refund to your credit card (or original method of payment).
      • We aim to process all return requests within 7 business days, and we will follow up with you regarding next steps!
      • You can receive your refund in two ways
        1. Full refund via original method of payment
        2. Full refund + 10% in store credit to be used towards a future purchase.
2. Cancellations:

Cancellations must be made within 24 hours of initial order request.

Reach out to us at return@mohitcraft.com to initiate a cancellation.

  • You can receive your refund in two ways once a cancellation request has been approved
    • Full refund in store credit to be used towards a future purchase.
    • Partial refund to original method of payment following deduction for any payment processing fees.

 

 

  • No returns are accepted for products purchased on sale.
  • All returns/exchanges are subject to approval by our quality control team.
  • Any return request received after 48 hours of order delivery will automatically be deemed ineligible. 
  • Your returns won’t be accepted if the product is damaged by the customer or has been tampered with in any way.
  • Your returns won’t be accepted if the product has been used, worn, washed, or changed in any other way.
  • You must inform us about your return within 02 Days from the date of delivery and the product should reach our warehouse within 10 days.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-­refundable

 

My question is still not answered?

For special questions, please drop us a mail at return@mohitcraft.com and we will surely have an answer.

 

Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.

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